WARRANTY, CLEANING AND REPAIRS:
What is Canada Goose’s Warranty Policy?
Canada Goose products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. Canada Goose products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. Please note, knitwear, accessories and collaborations are excluded from the Canada Goose warranty program, unless otherwise stated.
This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, Canada Goose may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
We aim to have your product back to you as quickly as possible so you can get back to exploring the great outdoors. Our typical turn-around time is four weeks from the time we receive your product to when it gets back to you.
Note: In accordance with our Health & Safety Practices, in order for us to service your claim your item must be freshly cleaned. If your item has not been cleaned before it arrives we will be happy to clean it for you for a nominal charge, which we’ll confirm with you first.
How do I submit a warranty/service claim?
Please login or create an account on our website. Click on the Warranty & Repairs icon and you’ll be given details for next steps, which you can track directly.
How do I clean my Canada Goose garment?
When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well looked-after Canada Goose garment will be sure to stand the test of time.
Parkas: When your down-filled parka requires cleaning, it is important that you take it to a reputable dry cleaner and that you do not machine wash it. Machine-washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, you can spot-wash with a mild bleach-free detergent and water.
Lightweights & Shells: Your lightweight down jacket or shell should be machine-washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.
Can you recommend a dry cleaner where I can have my Canada Goose dry cleaned safely?
Feel free to ask the retailer you purchased your Canada Goose product from, as most times they are well-connected in the apparel industry and have access to valuable contacts and resources.
Fur Buy Back Program:
What is Canada Goose’s Fur Buy Back Program?
Canada Goose was founded on the belief that crafting high quality garments that keep people warm doesn’t have to come at the expense of the planet. From our inception, we have been committed to a sustainable future. Part of that commitment means we will repurpose existing materials when and where we can, including our introduction of reclaimed fur. Our ultimate goal is to end the purchasing of new fur for the creation of Canada Goose products by 2022.
To help achieve this ambitious goal, we’re excited to introduce our Fur Buy Back Program. Through this program, you will be able to return your new or gently used Canada Goose coyote Fur Trim and receive a credit via gift card to use towards any future purchase at Canada Goose.
What does Reclaimed Fur mean?
We remain committed to the functionality and sustainability of real fur, however we are challenging ourselves to do it better, reusing what already exists. In the North, sustainability is a way of life and people there have been working with reclaimed fur for centuries. This initiative draws inspiration from that resourcefulness. It’s the right decision for our business, our customers and most importantly, our future.
“Reclaimed” is different from “recycled.” Recycled materials are broken down through processes like melting or shredding before they’re used to make a different product. Reclaimed materials are returned to a condition where they can be reused for their original intended purpose – in this case, Fur Trims on Canada Goose jackets.
How do I submit a Fur Buy Back Claim?
Click here to log in or create an account in our warranty service portal (the “Portal”).
New or used fur may also be returned in-store at any Canada location in Canada, the USA, UK and the E.U.
How long will it take it to process my Fur Buy Back Claim
Once your information has been submitted, Canada Goose will review your information and photos within 2 business days and confirm via e-mail whether your Fur Trim is accepted or rejected.
Once the Fur Trim has been examined, verified and accepted, Canada Goose shall issue a Gift Card to your email in the amount and currency for your region. Our typical turn-around time to issue the Gift Card is up to four weeks from the time we receive your package
Does Canada Goose go on sale?
We are proud of the high-quality products we manufacture, and we stand behind the workmanship and expertise that goes into creating each parka, sweater, lightweight down jacket and accessory we make. As such, we never hold Canada Goose sales or Black Friday discounts, either on our website or in our stores.
Where can I locate Canada Goose products?
Canada Goose is sold in more than 50 countries around the world. A wide assortment of our product line can be ordered on our website for delivery in Canada, US, UK & France. We also have two retail locations in Toronto & New York. A full listing of our partner retail locations can be accessed through our Find A Retailer tool.
How do Canada Goose Parkas fit?
We know that not all bodies are the same, so we’ve created three silhouettes for our jackets and parkas:
Slim Fit – An athletic cut designed to fit closer to the body. This fit maximizes mobility while maintaining core warmth.
Regular Fit – Designed for layering and a good balance between Slim & Relaxed. This allows more freedom of movement.
Relaxed Fit – Largest fit, developed for layering in extreme weather, Allows for maximum comfort and ease of movement.
Fusion Fit – We know that for people with smaller body frames, finding outerwear that fits is always a challenge. That’s why we worked with a global team of apparel experts to develop Fusion Fit. Created through research and analysis of 26 key body measurements and more than 16,000 scans of individuals from a range of global populations, Fusion Fit sizing was designed for smaller body frames and Fusion Fit products feature a shorter sleeve length, shorter hem and smaller hood proportions.
Are your products temperature rated?
Canada Goose developed the Thermal Experience Index (TEI) to help you find the warmth you want for the experience you seek in each of our products. Whether you need a lightweight jacket for active pursuits or a field-tested parka for the coldest places on earth, this five-point system is designed to help you make the right selection from our expansive collections.
What is fill power?
Fill power is a measure of the loft, the “fluffiness” of a down product. Canada Goose products have a standardized fill power of 625, 675, 750 and 800.
What does the Arctic Program disc represent?
The Canada Goose Arctic Disc has become an iconic symbol of quality and authenticity and is featured on Canada Goose products. It depicts a stylized polar ice cap, accompanied by lines of longitude and latitude to approximate the look and feel of a traditional Arctic map.
How are your products field tested?
All Canada Goose products are field tested by those who live, work and play in the environments they emerged from. From the Constable Parka developed with insights from law enforcement agencies to the Expedition Parka™ worn by almost every scientist at the South Pole, it is safe to say that Canada Goose is truly a product of its environment.
Why are your gloves and mitts made in China?
We understand that customers wish our Canada Goose gloves and mitts were produced in Canada – we do too, and we’re in search of a top quality Canadian supplier. In the meantime, our gloves are and mitts are manufactured overseas but rigorously monitored to ensure they meet the unwavering Canada Goose standard of excellence. If you know any Canadian high-performance glove manufacturers, please contact us.
Where is your Knitwear made?
The vision for our Knitwear collection starts in Canada with our design team. In order to bring the collection to life with the highest quality of craftsmanship, we journeyed around the world and searched for world-class partners who are innovators and experts in the knitting industry. As a result, Canada Goose knits are made in Italy and styles that incorporate down are made in Romania.
What wool is used in the Knitwear collection?
Canada Goose Knitwear is made with only one material: ultra-fine Merino wool. Sourced from Argentina, Canada Goose’s Merino wool is ethically sourced, traceable, and made with exceptionally fine fibres that make it softer to the touch than other types of wool.
What is the warranty on Knitwear styles?
Canada Goose Knitwear is not covered by a warranty policy. Every Knitwear piece is handcrafted in Italy and Romania by knitting experts to ensure the highest quality. Each style is knit as one piece, so we are unable to replace or repair any part of the sweater or jacket.
What are Hood Trims?
Crafted from our Arctic Tech fabric, Hood Trims are interchangeable extensions of your hood that zip on or off to provide additional warmth and superior coverage. Please reference the size guide to determine the correct size for your parka. Hood Trims are included in Canada Goose’s warranty program.
How do I know what size I am?
Please refer to our Sizing Charts or the Size Guide on the product pages.
How do I put my Snow Mantra Boot on?
- We recommend wearing a thin sock when you try on your new boot for the first time.
- First, loosen laces, open gusset and zippers completely and remove the Intuition® liner from the Snow Mantra Boot. Put the liner on.
- Place your foot into the Snow Mantra Boot with the liner on for the easiest experience. Push your heel back in the boot, using the back loop.
- Zip and lace your boots. Over time, the Intuition® liner will mold to your foot shape for a custom and comfortable fit.
- For more information on Canada Goose Snow Mantra Boot, please refer to our product video here.
Why are the boots so hard to put on?
The Snow Mantra Boot is designed for use in extreme environments which requires a secure fit. If this is your desired fit, please purchase true to size. If you’re in between sizes, we recommend going up a size up rather than down to avoid your shoes being too snug. For more information on intended fit and sizing, please refer to the size guide.
Why do we use down?
We use down because it’s recognized as one of the world’s best natural insulators. Each ounce of down has approximately two million fluffy filaments that interlock and overlap to create insulating pockets of air, which is what keeps you warm.
All of the down we use is hypoallergenic, laboratory-tested and is in compliance with applicable standards.
The Canada Goose Down Transparency Standard™ is our
commitment to support the ethical sourcing and responsible use
of down used in our products. Our suppliers are required to
certify that our down comes as a by-product of the poultry
industry and has not come from live-plucked or force-fed birds.
We enforce this commitment through a third-party audit program
conducted by IDFL Laboratory and Institute who conduct sample
audits at all levels of our supply chain, from farm to factory.
The Canada Goose Down Transparency Standard™ also
mandates that all down used in our products adheres to the Five
Freedoms policy set out by the World Organization for Animal
How can I ensure that I purchased an authentic Canada Goose product?
As Canada Goose continues to grow in popularity, we also continue to experience an increase in counterfeit outerwear.
To combat this issue, Canada Goose developed a hologram which is sewn into every Canada Goose jacket and accessory as proof of authenticity. The hologram, created exclusively for Canada Goose, features images or elements that can be seen from different angles. The hologram was designed to be complex and difficult for counterfeiters to reproduce.
We started featuring the hologram in our 2011 fall/winter collection, and have been included on all collections since.
The only way to ensure you are purchasing an authentic Canada Goose product is to purchase from authorized Canada Goose retailers. A list of these authorized retailers can be found under our Find A Retailer section of our website.
Fake Canada Goose parkas are made with inferior materials and sub-par quality standards, resulting in jackets that offer no protection from the elements and can actually pose health risks to those who wear them. Additionally, the production of counterfeit goods often support illegal activities such as child labour, unsafe working conditions and organized crime. Canada Goose has been at the forefront in the fight against counterfeiting, utilizing numerous initiatives to shut down these operations and stop the sale of fake Canada Goose jackets. Canada Goose has been built by customers who fell in love with the product and we take any threat to our integrity very seriously.
We’re very proud of our long heritage and we will continue to find ways to protect our customers against this growing illegal industry. Find more information here.
Canada Goose can perform authentication within 30 days of purchase for all products bought at one of our authorized retailers. Any request must be submitted by the original purchaser and include a valid proof of purchase. Authentications will be performed by one of Canada Goose facilities located either in Canada or Europe.
To find a list of Authorized Retailers in your area, visit Find a Retailer.
MEDIA & FILM:
What is your relationship with the film industry?
Known as the “(un)official jackets of film crews everywhere its cold,” the brand has maintained a relationship with the film and entertainment industry for over 20 years, outfitting cast and crews around the world. The brand has supported films such as The Day After Tomorrow, Eight Below, National Treasure, Good Luck Chuck, Whiteout, Mr. Popper's Penguins, Red, Expendables 2 and Captain America. Find more information on our role in the Film Industry here.