Fur Buy Back Program Details

What is Canada Goose’s Fur Buy Back Program? 

Canada Goose was founded on the belief that crafting high quality garments that keep people warm doesn’t have to come at the expense of the planet. From our inception, we have been committed to a sustainable future. Part of that commitment means we will repurpose existing materials when and where we can, including our introduction of reclaimed fur. Our ultimate goal is to end the purchasing of new fur for the creation of Canada Goose products by 2022. 

To help achieve this ambitious goal, we’re excited to introduce our Fur Buy Back Program. Through this program, you will be able to return your new or gently used Canada Goose coyote Fur Trim and receive a credit via gift card to use towards any future purchase at Canada Goose. 

What does Reclaimed Fur mean? 

We remain committed to the functionality and sustainability of real fur, however we are challenging ourselves to do it better, reusing what already exists. In the North, sustainability is a way of life and people there have been working with reclaimed fur for centuries. This initiative draws inspiration from that resourcefulness. It’s the right decision for our business, our customers and most importantly, our future.

“Reclaimed” is different from “recycled.” Recycled materials are broken down through processes like melting or shredding before they’re used to make a different product. Reclaimed materials are returned to a condition where they can be reused for their original intended purpose – in this case, Fur Trims on Canada Goose jackets.

How do I submit a Fur Buy Back Claim? 

Click here to log in or create an account in our warranty service portal (the “Portal”).  

New or used fur may also be returned in-store at any Canada location in Canada, the USA, UK and the E.U. 

How long will it take it to process my Fur Buy Back Claim?

Once your information has been submitted, Canada Goose will review your information and photos within 2 business days and confirm via e-mail whether your Fur Trim is accepted or rejected.

Once the Fur Trim has been examined, verified and accepted, Canada Goose shall issue a Gift Card to your email in the amount and currency for your region. Our typical turn-around time to issue the Gift Card is up to four weeks from the time we receive your package

TERMS AND CONDITIONS OF ONLINE FUR BUY BACK PROGRAM

These Terms and Conditions are applicable to your participation in Canada Goose Inc. and its affiliates’ (collectively, “Canada Goose” or “we” or “us”) online fur buy back program (the “Program”). By participating in the Program, you agree to be bound by and accept these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not participate in the Program. Please print and retain a copy of these Terms and Conditions for your records. 

Description of Program and Eligibility

In order to participate in the Program, you must be eighteen (18) years of age or older and living within the following countries: Canada, the United States of America, Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands and the United Kingdom. At this time, the Program is not extended to residents outside of these countries. Employees of Canada Goose and their immediate family members are not eligible to participate in the Program. Canada Goose reserves the right to make any determinations of eligibility in its sole discretion.

If you own an authentic Canada Goose coat with the original and genuine coyote fur trim (the “Fur Trim”) intact and in good condition, and such Fur Trim is not reclaimed fur, you are entitled to submit such Fur Trim to Canada Goose in exchange for a digital gift card (the “Gift Card”). The amount you shall receive on a Gift Card shall depend on the country you reside in, as set out in the table below. You are not entitled to request to receive your Gift Card in another currency. The Gift Card cannot be refunded or exchanged for cash. All Gift Cards issued pursuant to the Program are governed by the Canada Goose’s Gift Card Terms and Conditions, which can be accessed here. If you have recently purchased a coat online or in store, you cannot participate in the Program until the expiry of the applicable Canada Goose return policy on your coat.

Country Gift Card Amount and Currency
Canada CAD$100
United States of America US$80
Austria €65
Belgium €65
France €65
Germany €65
Ireland €65
Italy €65
Luxembourg €65
Netherlands €65
United Kingdom £60

Process to Participate in Program

If you wish to participate in the Program, you must follow the following steps:

  1. Click here to log in or create an account in our warranty service portal (the “Portal”). 
  2. Within the Portal, click on the “Reclaimed Fur” section. You will be required to submit certain intake information as set out in the Portal, including but not limited to photos of the Fur Trim and label and date of purchase of coat. Please submit all of the information requested in the Portal.
  3. Once your information has been submitted, Canada Goose will review your information and photos within 2 business days and confirm via e-mail whether your Fur Trim is accepted or rejected.
  4. If accepted, you will be sent a pre-paid shipping label via e-mail. You are responsible for packaging the Fur Trim for shipping, affixing the pre-paid shipping label to the package and dropping off such package with the designated courier.
  5. Once the package has reached Canada Goose’s facilities, Canada Goose will examine the Fur Trim and verify it against the intake information submitted by you. If there are any discrepancies between the information/photos provided and the Fur Trim we receive, we reserve the right to reject the Fur Trim and mail the Fur Trim back to you.
  6. Once the Fur Trim has been examined, verified and accepted, Canada Goose shall issue a Gift Card to your email in the amount and currency for your region. Our typical turn-around time to issue the Gift Card is up to four weeks from the time we receive your package.

If you have more than one Fur Trim you would like to submit for purchase in the Program, you must follow the steps and submit the information separately for each Fur Trim. 

You agree that your submission in the Portal is an offer to exchange the Fur Trim to Canada Goose in consideration for a Gift Card in the relevant currency as listed under these Terms and Conditions. All buy back requests and Fur Trims are subject to acceptance by Canada Goose, in its sole discretion. Canada Goose has no obligation to accept or fulfill any requests. We reserve the right to request any information at any time for the purposes of administering the Program. Failure to provide such information in a timely manner may result in rejection of your submission. We may choose not to accept any submissions including those that Canada Goose suspects are not placed in good faith or contravene applicable law. Once the Fur Trim is in our possession, we reserve the right to reject the Fur Trim for any reason, in which case we will have no obligation to issue a Gift Card to you and shall mail the Fur Trim back to you. 

All decisions regarding the Program remain with Canada Goose. Canada Goose reserves the right, in its sole discretion, to modify, cancel, suspend and/or terminate any or all parts of the Program at any time and for any reason. 

INDEMNIFICATION AND LIMITATION OF LIABILITY

By submitting your Fur Trim to the Program, you (i) confirm your understanding of and compliance with these Terms and Conditions and (ii) represent and warrant to Canada Goose that you are the legal owner of the Fur Trim and have the right to submit such Fur Trim to Canada Goose. You, and your representatives, heirs, next of kin or assignees (“Customer’s Representatives”), hereby release and hold Canada Goose Inc. and its parent companies, subsidiaries, affiliates, directors, officers, agents and employees (the “Released Parties”) harmless from any and all claims, demands, orders, judgments or demands whatsoever, including, without limitation, liability for any injuries, loss or damage of any kind to you, Customer’s Representatives or any other person, including personal injury, death or property damage, resulting in whole or in part, directly or indirectly, from your participation in the Program or any breach of these Terms and Conditions. 

These Terms and Conditions set out the full extent of Canada Goose’s obligations and liabilities in respect of the Program. You retain full legal title to the Fur Trim until a Gift Card has been issued to you and you shall bear the risk of any damages or loss incurred during the shipping and/or return process.

IN NO EVENT WILL CANADA GOOSE BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY WHATSOEVER, FOR ANY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, PERSONAL INJURY, FINES, FEES, PENALTIES OR OTHER LIABILITIES), WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE PROGRAM. 

PERSONAL DATA

Our Privacy Policy and additional provisions in these Terms and Conditions govern the use of personal information that we may collect, use or disclose in connection with the Program, including through the Portal. Participation in the Program requires that you accept Canada Goose’s Privacy Policy and consent to the collection, use and disclosure of personal information as described in our Privacy Policy.

These Terms and Conditions (this “Agreement”), the Web Site Terms of Use and the Privacy Policy represent the complete agreement between the parties in relation to the Program and supersede all prior agreements and representations between the parties. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of Canada Goose to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit our rights with respect to such breach or any subsequent breaches. We may assign our rights and obligations under this Agreement to any party at any time without notice to you. This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein. Any action or proceeding arising out of or related to this Agreement must be brought in the courts of the Province of Ontario located in Toronto, Ontario and you hereby irrevocably attorn to the jurisdiction of the courts of the Province of Ontario for all such purposes.