Return Policy
At Canada Goose, we are committed to the quality of our products and the satisfaction of our customers. Returns are accepted within 30 days of the purchase date provided the item(s) meet the return conditions:
- Unwashed
- Unworn
- Original tags still attached
- Socks must be returned in unopened original packaging
Additional return conditions for Footwear include:
- Full set of shoes
- Both sets of laces
- Dust bags
- Physical case
Eyewear must be in new, unworn condition with all original packaging including case, cloth, authenticity card, and gift box (if provided). We cannot accept returns if the eyewear has been worn outside or shows signs of damage, including scratched lenses or frames. Eyewear that has been modified with prescription lenses is not eligible for return.
Any shipping fees on the original order are final and will not be refunded.
BY MAIL: Return Online Order by mail
- Select the "Create a Return" button below to start your return process and obtain your complimentary return label.
- You may also log into the My Account or Order Status section of the site to start your return.
- Follow the packing instructions provided with your return label.
- Track your parcel by clicking on “Track your return” in the return confirmation email or use the tracking number provided on the return label.
- Canada Goose does not accept returns without a Canada Goose return label.
- Please allow 1-2 business days for us to process your return from the time it arrives at our warehouse. During our busy holiday periods, please allow a little more time.
- Please allow 5-7 business days for the refund to be reflected on your account.
You will be informed by email once the return process is completed and the refund is created.
Refunds may take 5-7 business days to show on your account depending on your financial institution.
Please note, returns that are not authorized will not be processed.
We are happy to process your return over the phone and email you the return label. Please contact us at +44 808 812 7105.
