Shop with confidence and flexibility this holiday season with our extended return policy, giving you one less thing to think about this time of year.
Any purchase made on or after November 13th, 2023, can be returned until January 7th, 2024. Online orders must be postmarked by January 7th, 2024. Purchases made prior to November 13th, 2023, or after January 7th, 2024, will be subject to the standard 30-day return policy.
Returns are accepted, provided the items meet the below return conditions:
- Original tags still attached and in the original packaging.
Additional return conditions for Footwear include:
- Full set of shoes
- Both sets of laces
- Dust bags
- Original packaging
Any shipping fees on the original order are final and will not be refunded.
Enjoy the convenience of complementary return pick up within the Netherlands.
Please refer to the below instructions:
- We appreciate all of your feedback so that we can continue to improve your experience with us. Please provide the reason for your return on the enclosed packing slip.
- Place the packing slip and parcel into the shipping box and attach the shipping label visibly on the outside of the box.
- Please book your free collection with DHL Express
- Online: using the waybill number on the return label on DHL website: https://returns.dhl.co.uk/ereturns
- Over the phone: free toll 088 0552 000
- Opening hours:
- Mon – Fri 08:00 - 19:00
- Sat 09:00 - 14:00
- Alternatively you can drop your return at DHL Express service points. Please make sure to select an authorized DHL Express service point; find your nearest at the following link: https://locator.dhl.com/ServicePointLocator
- Your DHL driver will collect your parcel from your address, at the time you have arranged.
- You will not receive a receipt. Please take a picture of your return label or note the waybill number on the return label.
- It takes 1-2 business days for your return to arrive at our warehouse.
- We’ll send you an email confirmation letting you know that we have received your return and it is being processed.
- Please allow 1-2 business days for us to process your return form the time it arrives at our warehouse. During our busy holidays periods, please allow a little more time.
- You will be informed by email once the return process is completed and the refund is created.
- Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
- Please note, returns that are not authorized will not be processed.