Shipping Policy

Canada Goose offers complimentary express shipping and returns on all orders.

Orders are processed and delivered Monday to Friday, excluding holidays.

You can track your order by clicking the “Track Order” link in your shipping confirmation email or by visiting the Order Tracking page on our website.

Unfortunately, we’re unable to change the shipping address once your order is in transit.

At this time, orders must be placed and delivered within the same country.

Once an order is placed, we’re unable to make changes to the items, shipping address, or payment method. However, you may cancel your order within 60 minutes of placing it, during our Customer Care operating hours.

To request a cancellation, please contact Customer Care by live chat or phone.

You can check your Canada Goose order status by logging into My Account.

Once signed in, go to Order History to view updates and tracking information.

Your Order Confirmation email should arrive within 30 minutes of placing your order. If you don’t see it, please check your spam or junk folder.

Still missing? Contact Customer Care for assistance.

At this time, gift receipts are not available for purchases made online.