Return Policy

If you have purchased before 15/09, please contact our Customer Experience team through our online Customer Care page, where an Ambassador will be pleased to assist you.

At Canada Goose, we are committed to the quality of our products and the satisfaction of our customers. 

We accept returns within 30 days of the purchase date, as long as item(s) meet the following conditions:

  • Unwashed
  • Unworn
  • Original tags attached

 

Footwear returns must include:

  • Both shoes
  • Both sets of laces
  • Dust bags
  • Original case

 

Sock returns must include:

  • Unopened, original packaging

 

Eyewear may show no signs of wear or damage, such as scratched lenses or frames, and returns must include:

  • Original packaging
  • Case, cloth & authenticity card
  • Gift box (if provided)

 

Note: Eyewear modified with prescription lenses are not eligible for return.

 

Returns for multi-pack product sets or gifts with purchase must include:

  • Original packaging
  • All items within the set
  • Both the gift item and qualifying purchase items

 

Please note: Shipping fees from the original order are non-refundable.

 

Create a Return

 

 

BY MAIL: Return Online Order by mail

  1. Select the "Create a Return" button above to start your return process and obtain your complimentary return label.
  2. You may also log into the My Account section of the site to start your return.
  3. Follow the packing instructions provided with your return label.
  4. Track your parcel by clicking on “Track your return” in the return confirmation email or use the tracking number provided on the return label.
  5. Canada Goose does not accept returns without a Canada Goose return label.
  6. Please allow 1-2 business days for us to process your return from the time it arrives at our warehouse. During our busy holiday periods, please allow a little more time.
  7. Please allow 5-7 business days for the refund to be reflected on your account.

 

You will be informed by email once the return process is completed and the refund is created.

Refunds may take 5-7 business days to show on your account depending on your financial institution. 

Please note, returns that are not authorized will not be processed.

We are happy to process your return over the phone and email you the return label. Please contact us.